Receptionist - ( Valéncia )

Publicado el : 03-05-2016

Empresa : No especificada

Provincia : Valéncia

Descripción del puesto:
An excellent opportunity has arisen at Conrad Hotels & Resorts for Receptionist. We are currently seeking for qualified persons to fill up the role of Receptionist at our hotels.

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

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REQUIREMENT/SKILLS:

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling

BENEFITS

You will be offered a competitive starting salary. Conrad Hotels & Resorts Worldwide's medical, dental, vision, life, disability and retirement savings plans.